{"id":55362,"date":"2019-11-13T13:48:25","date_gmt":"2019-11-13T06:48:25","guid":{"rendered":"http:\/\/qentinc.com\/?p=55362"},"modified":"2023-04-13T09:02:49","modified_gmt":"2023-04-13T02:02:49","slug":"le-tan-khach-san-lam-cong-viec-gi","status":"publish","type":"post","link":"https:\/\/qentinc.com\/en\/le-tan-khach-san-lam-cong-viec-gi\/","title":{"rendered":"L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n l\u00e0m c\u00f4ng vi\u1ec7c g\u00ec ?"},"content":{"rendered":"<p style=\"text-align: justify;\">Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u0111\u01b0\u1ee3c xem l\u00e0 \u201cb\u1ed9 m\u1eb7t\u201d c\u1ee7a m\u1ed7i kh\u00e1ch s\u1ea1n. Kh\u00f4ng ch\u1ec9 c\u00f3 nhi\u1ec7m v\u1ee5 l\u00e0m &#8220;vui l\u00f2ng kh\u00e1ch \u0111\u1ebfn, h\u00e0i l\u00f2ng kh\u00e1ch \u0111i&#8221; m\u00e0 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u00f2n l\u00e0m nh\u1eefng c\u00f4ng vi\u1ec7c kh\u00e1c li\u00ean quan \u0111\u1ebfn v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-25202\" src=\"http:\/\/qentinc.com\/wp-content\/uploads\/2018\/01\/L\u1ec5-t\u00e2n-kh\u00e1ch-s\u1ea1n-c\u1ea7n-bi\u1ebft-quy-tr\u00ecnh-trao-ch\u00eca-kh\u00f3a-khi-kh\u00e1ch-check-in..jpg\" alt=\"\" width=\"600\" height=\"400\" \/><\/p>\n<h2 style=\"text-align: justify;\">L\u1ec5 t\u00e2n th\u1ef1c hi\u1ec7n quy tr\u00ecnh check-in<\/h2>\n<p style=\"text-align: justify;\">&#8211; D\u1ef1a v\u00e0o b\u1ea3ng danh s\u00e1ch \u0111\u1eb7t ph\u00f2ng h\u00e0ng ng\u00e0y, n\u1eafm c\u00e1c th\u00f4ng tin c\u1ea7n thi\u1ebft, li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng \u0111\u1ec3 ch\u1eafc ch\u1eafn ph\u00f2ng \u0111\u00e3 s\u1eb5n s\u00e0ng, ch\u00fa \u00fd nh\u1eefng ph\u00f2ng c\u00f3 y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t: honey moon, ph\u00f2ng kh\u00e1ch VIP\u2026<\/p>\n<p style=\"text-align: justify;\">&#8211; Th\u1ef1c hi\u1ec7n quy tr\u00ecnh check-in theo ti\u00eau chu\u1ea9n c\u1ee7a kh\u00e1ch s\u1ea1n:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Ch\u00e0o kh\u00e1ch.<\/li>\n<li>H\u1ecfi t\u00ean kh\u00e1ch \u0111\u1eb7t ph\u00f2ng, x\u00e1c nh\u1eadn th\u00f4ng tin ph\u00f2ng, d\u1ecbch v\u1ee5 \u0111\u00e3 \u0111\u1eb7t. V\u1edbi kh\u00e1ch walk-in, gi\u1edbi thi\u1ec7u ph\u00f2ng c\u00f2n tr\u1ed1ng \u0111\u1ec3 kh\u00e1ch l\u1ef1a ch\u1ecdn.<\/li>\n<li>H\u1ecfi m\u01b0\u1ee3n ch\u1ee9ng minh th\u01b0 (kh\u00e1ch Vi\u1ec7t), Passport (kh\u00e1ch n\u01b0\u1edbc ngo\u00e0i) v\u00e0 l\u00e0m th\u1ee7 t\u1ee5c nh\u1eadn ti\u1ec1n \u0111\u1eb7t c\u1ecdc, thanh to\u00e1n.<\/li>\n<li>H\u01b0\u1edbng d\u1eabn kh\u00e1ch \u0111i\u1ec1n v\u00e0 k\u00fd v\u00e0o m\u1eabu \u0111\u0103ng k\u00fd x\u00e1c nh\u1eadn l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n.<\/li>\n<li>Th\u00f4ng b\u00e1o cho kh\u00e1ch bi\u1ebft v\u1ec1 th\u1eddi gian \u0103n s\u00e1ng, c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n, c\u00e1c d\u1ecbch v\u1ee5 du l\u1ecbch li\u00ean quan: \u0111\u1eb7t tour, cho thu\u00ea xe,\u2026<\/li>\n<li>Giao ch\u00eca kh\u00f3a cho Bellman d\u1eabn kh\u00e1ch l\u00ean nh\u1eadn ph\u00f2ng.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">&#8211; S\u1eafp x\u1ebfp CMT\/ Passport c\u1ee7a kh\u00e1ch theo \u0111\u00fang th\u1ee9 t\u1ef1 ph\u00f2ng, th\u1ef1c hi\u1ec7n vi\u1ec7c \u0111\u00e1nh d\u1ea5u c\u1ea7n thi\u1ebft \u0111\u1ec3 tr\u00e1nh tr\u1ea3 nh\u1ea7m cho kh\u00e1ch.<\/p>\n<p style=\"text-align: justify;\">&#8211; Th\u1ef1c hi\u1ec7n khai b\u00e1o th\u00f4ng tin t\u1ea1m tr\u00fa v\u00e0 ho\u00e0n t\u1ea5t h\u1ed3 s\u01a1 kh\u00e1ch.<\/p>\n<h2 style=\"text-align: justify;\">T\u01b0 v\u1ea5n, b\u00e1n d\u1ecbch v\u1ee5 cho kh\u00e1ch<\/h2>\n<p style=\"text-align: justify;\">&#8211; Gi\u1edbi thi\u1ec7u kh\u00e1ch s\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n: \u1ea9m th\u1ef1c, d\u1ecbch v\u1ee5 v\u0103n ph\u00f2ng, spa, gym, karaoke, bi-a\u2026<\/p>\n<p style=\"text-align: justify;\">&#8211; T\u01b0 v\u1ea5n, gi\u1edbi thi\u1ec7u kh\u00e1ch s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a c\u00e1c \u0111\u01a1n v\u1ecb li\u00ean k\u1ebft: cho thu\u00ea xe, \u0111\u1eb7t tour, mua v\u00e9 tham quan, mua h\u00e0ng l\u01b0u ni\u1ec7m &#8211; \u0111\u1eb7c s\u1ea3n l\u00e0m qu\u00e0\u2026<\/p>\n<h2 style=\"text-align: justify;\">Ph\u1ee5c v\u1ee5 kh\u00e1ch trong th\u1eddi gian l\u01b0u tr\u00fa<\/h2>\n<p style=\"text-align: justify;\">&#8211; Nhi\u1ec7t t\u00ecnh cung c\u1ea5p cho kh\u00e1ch c\u00e1c th\u00f4ng tin c\u1ea7n thi\u1ebft: s\u1ef1 ki\u1ec7n di\u1ec5n ra t\u1ea1i \u0111\u1ecba ph\u01b0\u01a1ng; c\u00e1c \u0111i\u1ec3m \u0111\u1ebfn tham quan; s\u1ed1 \u0111i\u1ec7n tho\u1ea1i &#8211; \u0111\u1ecba ch\u1ec9 ng\u00e2n h\u00e0ng, \u0111\u1ea1i s\u1ee9 qu\u00e1n; \u0111\u1ecba ch\u1ec9 tin c\u1eady s\u1eeda gi\u00e0y, vali; gi\u00e1 c\u1ea3 m\u1ed9t s\u1ed1 m\u1eb7t h\u00e0ng\u2026<\/p>\n<p style=\"text-align: justify;\">&#8211; Gi\u1eef h\u1ed9 ch\u00eca kh\u00f3a khi kh\u00e1ch c\u00f3 nhu c\u1ea7u ra ngo\u00e0i.<\/p>\n<p style=\"text-align: justify;\">&#8211; X\u1eed l\u00fd c\u00e1c cu\u1ed9c g\u1ecdi \u0111\u1ebfn ph\u00f2ng kh\u00e1ch v\u00e0 g\u1ecdi \u0111i c\u1ee7a kh\u00e1ch.<\/p>\n<p style=\"text-align: justify;\">&#8211; B\u1ea3o qu\u1ea3n ti\u1ec1n v\u00e0 t\u01b0 trang khi kh\u00e1ch g\u1eedi.<\/p>\n<p style=\"text-align: justify;\">&#8211; Nh\u1eadn b\u00e1o th\u1ee9c kh\u00e1ch theo y\u00eau c\u1ea7u.<\/p>\n<p style=\"text-align: justify;\">&#8211; Ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn li\u00ean quan th\u1ef1c hi\u1ec7n y\u00eau c\u1ea7u chuy\u1ec3n ph\u00f2ng cho kh\u00e1ch.<\/p>\n<p style=\"text-align: justify;\">&#8211; Nh\u1eadn &#8211; g\u1eedi b\u01b0u ph\u1ea9m, th\u01b0 t\u1eeb, fax c\u1ee7a kh\u00e1ch.<\/p>\n<p style=\"text-align: justify;\">&#8211; H\u1ed7 tr\u1ee3 kh\u00e1ch \u0111\u1eb7t v\u00e9 m\u00e1y bay, t\u00e0u h\u1ecfa, \u0111\u1eb7t ph\u00f2ng kh\u00e1ch s\u1ea1n \u1edf \u0111i\u1ec3m \u0111\u1ebfn k\u1ebf ti\u1ebfp\u2026 v\u00e0 x\u00e1c nh\u1eadn, thay \u0111\u1ed5i th\u00f4ng tin l\u1ecbch tr\u00ecnh khi c\u1ea7n thi\u1ebft.<\/p>\n<p style=\"text-align: justify;\">&#8211; Ph\u1ed1i h\u1ee3p v\u1edbi b\u1ed9 ph\u1eadn li\u00ean quan gi\u1ea3i quy\u1ebft c\u00e1c y\u00eau c\u1ea7u, ph\u00e0n n\u00e0n &#8211; khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch.<\/p>\n<h2 style=\"text-align: justify;\">L\u1ec5 t\u00e2n th\u1ef1c hi\u1ec7n quy tr\u00ecnh check-out<\/h2>\n<p style=\"text-align: justify;\">&#8211; G\u1ea7n \u0111\u1ebfn gi\u1edd check-out, nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n li\u00ean l\u1ea1c v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n nh\u1eadn li\u00ean phi\u1ebfu s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch \u0111\u1ec3 ghi nh\u1eadn th\u00f4ng tin v\u00e0o h\u1ed3 s\u01a1 thanh to\u00e1n.<\/p>\n<p style=\"text-align: justify;\">&#8211; Th\u1ef1c hi\u1ec7n quy tr\u00ecnh check-out theo ti\u00eau chu\u1ea9n kh\u00e1ch s\u1ea1n:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Nh\u1eadn l\u1ea1i ch\u00eca kh\u00f3a\/ th\u1ebb v\u00e0o ph\u00f2ng t\u1eeb kh\u00e1ch.<\/li>\n<li>Li\u00ean h\u1ec7 b\u1ed9 ph\u1eadn bu\u1ed3ng ph\u00f2ng th\u1ef1c hi\u1ec7n vi\u1ec7c ki\u1ec3m tra ph\u00f2ng kh\u00e1ch: s\u1eed d\u1ee5ng minibar, t\u00ecnh tr\u1ea1ng c\u1ee7a c\u00e1c thi\u1ebft b\u1ecb &#8211; d\u1ee5ng c\u1ee5\u2026<\/li>\n<li>Trong th\u1eddi gian ch\u1edd th\u00f4ng tin ki\u1ec3m tra ph\u00f2ng, l\u1ec5 t\u00e2n ch\u1ee7 \u0111\u1ed9ng th\u0103m d\u00f2 c\u1ea3m nh\u1eadn c\u1ee7a kh\u00e1ch trong th\u1eddi gian l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 nh\u01b0 th\u1ebf n\u00e0o\u2026<\/li>\n<li>Ghi nh\u1eadn th\u00f4ng tin ki\u1ec3m tra t\u1eeb b\u1ed9 ph\u1eadn Housekeeping, c\u1eadp nh\u1eadt d\u1eef li\u1ec7u v\u00e0o s\u1ed5 chi ti\u00eau c\u1ee7a kh\u00e1ch.<\/li>\n<li>X\u00e1c nh\u1eadn l\u1ea1i v\u1edbi kh\u00e1ch nh\u1eefng d\u1ecbch v\u1ee5 \u0111\u00e3 s\u1eed d\u1ee5ng trong th\u1eddi gian l\u01b0u tr\u00fa.<\/li>\n<li>Th\u00f4ng b\u00e1o s\u1ed1 ti\u1ec1n kh\u00e1ch c\u1ea7n thanh to\u00e1n, th\u1ef1c hi\u1ec7n th\u1ee7 t\u1ee5c thanh to\u00e1n b\u1eb1ng ti\u1ec1n m\u1eb7t, th\u1ebb t\u00edn d\u1ee5ng\u2026 v\u00e0 in h\u00f3a \u0111\u01a1n cho kh\u00e1ch.<\/li>\n<li>Tr\u1ea3 l\u1ea1i CMT\/ Passport cho kh\u00e1ch theo \u0111\u00fang t\u00ean, \u0111\u00fang ph\u00f2ng.<\/li>\n<li>Ch\u00e0o kh\u00e1ch ra v\u1ec1.<br \/>\n&#8211; Th\u1ef1c hi\u1ec7n quy tr\u00ecnh Check-out nhanh cho nh\u1eefng ph\u00f2ng kh\u00e1ch y\u00eau c\u1ea7u.<\/li>\n<\/ul>\n<h2 style=\"text-align: justify;\">C\u00e1c c\u00f4ng vi\u1ec7c kh\u00e1c c\u1ee7a l\u1ec5 t\u00e2n<\/h2>\n<p style=\"text-align: justify;\">&#8211; Th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c sau khi kh\u00e1ch check-out: c\u1eadp nh\u1eadt t\u00ecnh tr\u1ea1ng ph\u00f2ng, l\u01b0u h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng\u2026<\/p>\n<p style=\"text-align: justify;\">&#8211; C\u00f4ng vi\u1ec7c cu\u1ed1i ca: l\u01b0u c\u00e1c th\u00f4ng tin quan tr\u1ecdng x\u1ea3y ra trong ca l\u00e0m vi\u1ec7c, y\u00eau c\u1ea7u c\u1ea7n th\u1ef1c hi\u1ec7n cho kh\u00e1ch v\u00e0o s\u1ed5 b\u00e0n giao c\u00f4ng vi\u1ec7c; ghi c\u00e1c th\u00f4ng tin kh\u00e1ch y\u00eau c\u1ea7u v\u00e0o gi\u1ea5y ghi ch\u00fa v\u00e0 d\u00e1n \u1edf n\u01a1i d\u1ec5 th\u1ea5y \u0111\u1ec3 nh\u00e2n vi\u00ean ca sau th\u1ef1c hi\u1ec7n; b\u00e0n giao \u0111\u1ed3 \u0111\u1ea1c, ti\u1ec1n \u0111\u1eb7t c\u1ecdc, ti\u1ec1n qu\u1ef9 cho l\u1ec5 t\u00e2n ca sau.<\/p>\n<p style=\"text-align: justify;\">&#8211; Tham gia \u0111\u1ea7y \u0111\u1ee7 c\u00e1c cu\u1ed9c h\u1ecdp c\u1ee7a b\u1ed9 ph\u1eadn, b\u00e1o c\u00e1o c\u00e1c th\u00f4ng tin nh\u1eadn x\u00e9t, ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n.<\/p>\n<p style=\"text-align: justify;\">&#8211; Tham gia c\u00e1c kh\u00f3a hu\u1ea5n luy\u1ec7n n\u00e2ng cao nghi\u1ec7p v\u1ee5, cross-training khi \u0111\u01b0\u1ee3c kh\u00e1ch s\u1ea1n t\u1ea1o \u0111i\u1ec1u ki\u1ec7n.<\/p>\n<p style=\"text-align: justify;\">&#8211; H\u01b0\u1edbng d\u1eabn nghi\u1ec7p v\u1ee5 cho nh\u00e2n vi\u00ean m\u1edbi, nh\u00e2n vi\u00ean th\u1ef1c t\u1eadp c\u1ee7a b\u1ed9 ph\u1eadn khi \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd giao ph\u00f3.<\/p>\n<p style=\"text-align: justify;\">&#8211; Th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng vi\u1ec7c kh\u00e1c theo y\u00eau c\u1ea7u c\u1ee7a c\u1ea5p tr\u00ean.<\/p>\n<p>\u0110\u0102NG K\u00dd TH\u00d4NG TIN T\u01af V\u1ea4N T\u1ea0I \u0110\u00c2Y<\/p>\n[ninja_form id=5]\n<p>\u261e\u00a0<strong>\u00a0M\u1ecdi th\u00f4ng tin vui l\u00f2ng li\u00ean h\u1ec7 :<\/strong><\/p>\n<p><strong>Tr\u01b0\u1eddng Cao \u0111\u1eb3ng C\u00f4ng ngh\u1ec7 v\u00e0 Th\u01b0\u01a1ng m\u1ea1i H\u00e0 N\u1ed9i<\/strong><br \/>\n<strong>*\u00a0 \u00a0\u00a0<\/strong>\u0110\u1ecba ch\u1ec9: S\u1ed1 252 \u0110\u01b0\u1eddng H\u1ea1 H\u1ed9i, T\u00e2n L\u1eadp, \u0110an Ph\u01b0\u1ee3ng, H\u00e0 N\u1ed9i. \u0110T: <strong>024.33.62.8666<\/strong> \u2013 Hotline: <strong>0928.88.99.00<\/strong><\/p>\n<p><strong>VP Tuy\u1ec3n sinh H\u1ed3 T\u00f9ng M\u1eadu. <\/strong><\/p>\n<p><strong>*\u00a0 <\/strong>\u0110\u1ecba ch\u1ec9: P.102, Nh\u00e0 B, S\u1ed1 128A, H\u1ed3 T\u00f9ng M\u1eadu, Mai d\u1ecbch, C\u1ea7u gi\u1ea5y, H\u00e0 N\u1ed9\u1ecb. \u0110T <strong>024.3767.9555<\/strong> \u2013 Hotline: <strong>0964.505.509<\/strong><\/p>\n<p><strong>\u270e<\/strong> Email: info@qentinc.com<\/p>\n<p><strong>\u270e\u00a0<\/strong>Website ch\u00ednh th\u1ee9c|<a href=\"http:\/\/qentinc.com\/\">\u00a0<strong>http:\/\/qentinc.com\/<\/strong><\/a><\/p>\n<p><strong>\u270e\u00a0<\/strong>Fanpage ch\u00ednh th\u1ee9c|<a href=\"https:\/\/www.facebook.com\/qentinc.com\/\">\u00a0<strong>https:\/\/www.facebook.com\/qentinc.com\/<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u0111\u01b0\u1ee3c xem l\u00e0 \u201cb\u1ed9 m\u1eb7t\u201d c\u1ee7a m\u1ed7i kh\u00e1ch s\u1ea1n. Kh\u00f4ng ch\u1ec9 c\u00f3 nhi\u1ec7m v\u1ee5 l\u00e0m &#8220;vui l\u00f2ng kh\u00e1ch \u0111\u1ebfn, h\u00e0i l\u00f2ng kh\u00e1ch \u0111i&#8221; m\u00e0 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n c\u00f2n l\u00e0m nh\u1eefng c\u00f4ng vi\u1ec7c kh\u00e1c li\u00ean quan \u0111\u1ebfn v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh. L\u1ec5 t\u00e2n th\u1ef1c hi\u1ec7n quy tr\u00ecnh&#8230;<\/p>\n","protected":false},"author":7,"featured_media":54992,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1337,78],"tags":[],"acf":[],"yoast_head":"\n<title>L\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n l\u00e0m c\u00f4ng vi\u1ec7c g\u00ec ? - Cao \u0111\u1eb3ng C\u00f4ng ngh\u1ec7 v\u00e0 Th\u01b0\u01a1ng m\u1ea1i H\u00e0 N\u1ed9i<\/title>\n<meta name=\"description\" content=\"Nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n \u0111\u01b0\u1ee3c xem l\u00e0 \u201cb\u1ed9 m\u1eb7t\u201d c\u1ee7a m\u1ed7i kh\u00e1ch s\u1ea1n. 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